Recently, a Flipkart customer shared their disappointing experience with the platform, raising serious concerns about the company’s customer service process.
The user had ordered a Sansui Cooler which turned out to be non-functional right out of the box. Hoping for a quick solution, they requested a replacement. Instead of resolving the issue, Flipkart assigned a technician—but things went downhill from there.
According to the user, the technician:
• Never properly contacted them
• Repeatedly cut their calls
Then falsely marked the case as “customer not responding” on 22 May
What’s worse, the replacement timeline was pushed from 22 May to 24 May, with no real follow-up. The user reported that even after the reschedule, the technician’s call rang once and was auto-disconnected, leaving them with no support or resolution.
This incident highlights a broader issue many users face: lack of accountability and transparency in after-sales support. For a major e-commerce platform like Flipkart, such repeated failures can erode trust.
The user has now turned to public platforms, tagging @Flipkart, @flipkartsupport, and @jagograhakjago in hopes of action.
Let’s hope Flipkart takes note and improves its service standards—because customers deserve better.
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